❓ Common Questions

FAQs

Quick answers to the questions we get most often.

How long does delivery take?+

We deliver within 2–5 business days across India. Metro cities usually receive orders in 2–3 days. You'll get a tracking SMS/email once shipped.

Can I pay Cash on Delivery (COD)?+

Yes! COD is available on all orders across India. You can also pay via UPI, credit/debit cards, or net banking.

How do I track my order?+

Once shipped, you'll receive an SMS and email with your tracking number. You can also visit our Track Order page and enter your order number.

What is your return policy?+

We offer a 7-day easy return policy. Contact us within 7 days of delivery and we'll arrange a pickup and full refund — no questions asked.

How do I cancel my order?+

Orders can be cancelled within 24 hours. Contact us via WhatsApp or email with your order number and we'll cancel it immediately.

Are the products genuine?+

Absolutely! We only source from verified and trusted suppliers. All products are quality-checked before being listed on our store.

How do I contact customer support?+

WhatsApp us at +91 99999 99999, email support@shopash.in, or use the Contact Us page. We respond within a few hours on weekdays.

Still have questions?